Terms & Conditions
Terms & Conditions
Please read our Terms and Conditions before ordering any products from our site.
By ordering any of our products you agree to these Terms and Conditions. You may want to print this agreement for future reference.
This page (together with any documents referred to on it) informs you of the PrintUK.com terms and conditions of which we supply our products. Please read these terms and conditions carefully before ordering any products from our site.
Vantage Global Trading as PrintUK.com
Vantage Global Limited Limited operate the website www.printuk.com.
Company Registered In: England & Wales
Company Number: 8636950
Registered Office: 5a The Front, Middleton-One-Row, Darlington, County Durham, DL21AP
VAT Number: 168 3118 03
The terms of which we supply our products
By agreeing to the terms and conditions prior to placing the order you confirm that you are at least 18 years old and are legally capable of entering into legally binding contracts.
After placing an order, you will receive an order confirmation email from us acknowledging that we have received your order. Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order. The contract between us will only be formed at the point that we send you our order confirmation email. Once the contract has been formed, the terms of the contract cannot be varied without our prior written consent.
As the products will have been made out to your specification or personalised by you, you will not have any right to cancel the supply of any of the products once you have placed an order.
Your order will be fulfilled by the delivery date noted when placing you order. In exceptional circumstances we may inform you of a new delivery date.
Working days are Monday to Friday, excluding UK Bank Holidays. Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can. Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address.
All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient will incur no liability provided that parcel was delivered to the address provided by the purchaser.
You must notify us via phone or email within 30 days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.
All reasonable endevours will be made to deliver the correct quantity of products ordered by you. You acknowledge that variations in respect of quantities are inherent within the printing industry. All overages may be kept by you at no additional cost. If there is a shortage of over 2.5% which is the national standard as set by the BPIF (British Printing Industries Federation) then please call or email to discuss further.
You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the product colours will match those displayed on your computer screen during the ordering process.
Copyright, Risk and Ownership
Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by PrintUK.com shall vest in and belong to PrintUK.com. The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials (“Materials”) prior to instructing the PrintUK.com to reproduce the same. The customer shall indemnify and hold PrintUK.com its agents and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by PrintUK.com infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.
All design, text, illustrations, graphics, photographs, diagrams, drawings, logos and the selection and arrangement thereof, and all source code and all other material content of any Website owned, controlled or operated by PrintUK.com is the intellectual property of Vantage Global Limited. No reproduction of any part is allowed without written permission.
The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products; including delivery charges and any other additional charges that are noted to you prior to production i.e. If VAT is applicable upon sight of artwork.
Prices and Payments
The price of the products and our delivery charges will be as quoted on our site, except in cases of obvious error. Unless stated otherwise, product prices exclude delivery costs, and product and delivery prices are exclusive of VAT. VAT is added (at the applicable rate to your country) during our checkout process based on the final value of your order including delivery. You are responsible for any other taxes applicable in the territory to which the products are sent. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay; unless you have already paid for the products in full before the change in VAT takes effect.
Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws.
Payment for all orders must be by credit or debit card (unless we say otherwise). We accept payment with Visa, Visa Debit, Visa Electron, American Express, Mastercard, Maestro, Solo and Paypal. Once you have submitted your order, your card will be debited automatically. Payment on account may be permitted for orders at our sole discretion. Please note that no changes to orders are possible once submitted by you.
Product prices and delivery charges are liable to change at any time, changes will not affect orders in respect of which have already been sent an order confirmation email (subject to any change in the law).
Our site contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will endeavour to verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when invoicing the order. Our invoices will be issued at, or as soon as practicable following, dispatch by us. Unless we determine otherwise, all invoices are payable within 28 days of the invoice date.
If a product's correct price is higher than the price stated on our site, we will normally, (at our discretion), contact you for instructions before dispatching the printed product.
If the pricing error is obvious or unmistakable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.
Use of Designs
All designs on our site are owned by or licensed to us. If you pay us the appropriate fee advertised on our site from time to time, we shall grant to you a non-exclusive perpetual license for you to use those designs on your advertising material (such as signage) and business stationary Provided that you do not use the designs on any product intended for sale or resale by you.
We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.
In uploading any material to our site, including for the purposes of registering with the site, managing your online account and submitting a file or order, you agree and warrant to us that such material:is accurate (where it states facts); is genuinely held (where it states opinions); complies with applicable law in the UK and any country from which it is submitted; does not contain any material which is defamatory of any person; does not contain any material which is obscene, hateful or inflammatory; does not promote sexually explicit material or violence; does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; does not infringe any intellectual property rights of any other person and you will indemnify (and keep indemnified) us for any breach by you of such above warranties.
All products are printed by us strictly in accordance with any file submitted by you to us with your order. To the extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.
Material and Information Provided By You
Refunds, Returns and Reprints.
It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address firstname.lastname@example.org, please make sure to include your job ID number in the subject line. In order to qualify for a full refund you will need to email us within 3 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.
[We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in fully, any applicable delivery charges [and any reasonable costs you incur on returning the item to us].
If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call our Customer Service team on 0845 2993 923 to notify us so we can either process and reprint your order immediately come to a reasonable agreement agreed by both parties involved.
If, when delivered, the printed product cannot be used because there is no packaging or the content are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then call our Customer Service team on 0845 2993 923 to inform us of the issue so we can proceed and reprint your order immediately.
We warrant to you that any product purchased from www.printuk.com will, on delivery, conform (in all material respects) with its description (including any file provided by you), be of satisfactory quality, and be reasonably fit for purposes commonly associated with the product.
We will not be liable for losses that result from our failure to comply with the Terms that fall into the following categories (even if such losses result from our deliberate breach):
1) loss of income or revenue; 2) loss of business; 3) loss of profits; 4) loss of anticipated savings; 5) loss of data; 6) waste of management or office time. 7) loss of contracts; Nothing in these Terns excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; defective products under the Consumer Protection Act 1987; or any other liability that it would be illegal or unlawful to limit or exclude liability for. Any indirect or consequential loss or damage of any kind however arising, even if foreseeable. If we fail to comply with these Terms we shall only be liable to you for the purchase price of the products.
Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
When using our site, you accept that communication with us will be by electronic means only. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
Transfer of Rights and Obligations
The Contract is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
Events Outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs or other industrial action; Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; Impossibility of the use of public or private telecommunications networks; and The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Our Right to Vary these Terms and Conditions
We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and Terms in force at the time that you order products from us, unless any change to those policies or Terms is required to be made by law or governmental authority. In this case it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation email or notify you within 7 working days. In this case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the products.
Entire Agreement and Third Party Rights
These Terms (and any document expressly referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.
We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or the documents referred to in them.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
A person who is not party to these Terms or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
Law and Jurisdiction
Contracts for the purchase of products through this site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.