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Artwork FAQ's

Here you can find answers to qustions asked about Whatever your query, we can help. Whether its online ordering, how to set up your print artwork or anything else please have a look at our FAQ's. If you can't find your answer please call our customer service team.

Artwork FAQ's

Search our FAQ’s below:

From delivery to design, products to packaging.

We hope this gives you the answers you need.

Still have questions? Ask our Customer Service team


                                          Design Online    or    Print Your File



I want to upload my file to print - How do I set it up?
We don't want you to get any suprises, so please read our File Suppy Guide (in the downloads tab) to ensure best possible results. We supply an artwork checklist below, just for quick reference, which covers the major points of preparing artwork for print. 

Can you check my artwork files for me?
Yes. Once you have choosen your printed product and uploaded your files we'll run an automatic pre-flight with our FileCheck service. We check: Size, resoultion, bleed, legibility and alignment! Note: we do not proof read your work so please check phone numbers, addresses, prices, spelling etc.. are correct.We will let you know if we come across any issues, we'll as you to correct them. If you want Print UK to correct them then there will be an additional charge.

What types of Files can I supply?
You can supply a number of different file types i.e. PDF’s, high res JPEG’s or TIFFs. If you are working with Microsoft office software please convert your file to a PDF before uploading. 

What file type will achieve best results for printing?
For the best results we recommend that you supply vector based PDF’s. Because it is ‘locked’ artwork it ensures that no changes will occur during our pre-flighting system.

I don't know what size I am suppose to set my artwork to - how do I find out?
To help you create the correct sized artwork we have a selection of guides and free downloads for you to use. Please click the 'Downloads tab at the top of the page and download a print template. If you can't see what you're after please get in touch.

PDF Checklist
Although we can print from a very wide range of file types and formats to ensure the best possible result please supply print ready PDF’s.
Checklist Below:

Format PDF
Bleed - 3mm
Safe Zone - 3mm
Resolution - 300dpi
Font - Embedded/Curves
No Printer Marks/Colour Bars

Note: RGB & Pantones will be converted to CMYK which may affect the colours.

Can't find an answer to my artwork question
Don't worry, we'll sort you out. Just get in touch and a member of our customer service team will be more that happy to help.


Still have questions? 

Customer Service
Monday to Friday 

8:30am to 5:30pm
0845 2993 923