Call us on 0845 2993 923 or Contact Us here

General FAQ's

Here you can find answers to qustions asked about Whatever your query, we can help. Whether its online ordering, how to set up your print artwork or anything else please have a look at our FAQ's. If you can't find your answer please call our customer service team.


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General FAQ's

Search our FAQ’s below:

From delivery to design, products to packaging.

We hope this gives you the answers you need.

Still have questions? Ask our Customer Service team


                                        Design Online    or    Print Your File  


How can I contact you?
If you have any questions about our products, delivery, business etc… then please don’t hesitate to Contact Us

We have various ways for you to get in contact with us.
Telephone: 0845 2993 923.
Live support chat on our website during working hours.

Office opening hours weekdays between 9am-5:30pm
But remember you can order online 24/7

Office Location and Production Facility
Our Registered Office is Vantage House, 5a The Front, Middleton-One-Row, Darlington, County Durham.
Sales Office in London and our Production facility is based in the Tees Valley area.

Opening times?
Our offices are open: Monday to Friday from 9.00am to 5.30pm
We run a 24hour Production facility.
But remember you can order online 24/7

Which holidays are your offices closed for?
We're closed on UK public and bank holidays. Please note these do not count as working days so please take that into account when ordering your printed products.
For a list of UK bank holidays please Click here.

What are’s company details? is part of Vantage Global LTD and is a limited trading company registered in the United Kingdom. Click here for our legal details.

How do I go about making recommendations & suggestions?
If you have an idea of how we could improve our service, or products that you would particularly like us to sell then please feel free to get in touch so we can discuss further:

Sponsorship & Charity?
We receive lots of requests for charity and sponsorship and we can't financially support everyone who asks. So as a company policy and in order to treat everyone equally we cannot sponsor or support any charity that we are asked too.  
We do support charities as a business and they are decided upon internally.


Still have questions? 

Customer Service
Monday to Friday 

8:30am to 5:30pm
0845 2993 923