Here you can find answers to questions asked about PrintUK.com. Whatever your query, we can help. Whether its online ordering, how to set up your print artwork or anything else please have a look at our FAQ's. If you can't find your answer please call our customer service team.
What delivery options are available?
We offer various options of delivery. All of which vary on price, so the choice is up to you, whether you can wait a while and reduce cost or if you need it turned around in time to meet your schedule. On the order preview page you will find your delivery options available and all highlight what day your job will arrive to put your mind at ease. Note: Products can vary on turnaround dependant on their complexity but we offer 24hr dispatch on all popular products.
Service Levels:
Stand By = 7 working days
Normal = 4 working days
Xpress = 3 working days
Next Day = 2 working days (despatched within 24hrs)
You can also choose:
Standard Delivery
Premium Delivery Before Noon
Premium Delivery Before 10am
The price of our delivery depends on the weight, size and option chosen of your order and is automatically calculated. In unusual cases we may contact you regarding the price of delivery if it is not within the mainland of the UK.
I need to change the delivery address, but I've already placed my order what shall I do?
If you need to change the address you want your order delivered to, we can usually do this at any time while your order is 'in progress'. If you contact us straight away to provide an alternative address we can normally sort this for you. But if the order has been completed then it'll be too late to change. We may need to charge a fee for this service but will let you know any costs prior to making any amends.
Can I deliver to a different delivery address?
Of course, you can deliver to any address in mainland UK online. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address. If you would like to send your product further afield then please contact us and we can see what we can normally sort that for you.
How much is delivery?
Delivery is calculated by parcel weight and size of your total order. You can get a quick estimate by adding an item to your basket, following the order process and our system will automatically work out delivery cost for you.
What days are deliveries made?
Delivery Days: Monday to Friday, Excluding bank holidays.
How is my order shipped?
Your order will be delivered by one of our preferred courier partners. We only use couriers whom publish an on-time performance of 99%. But if you are still concerned because the product contains confidential information or it has to be there for a certain time please contact us. We can normally organise a dedicated vehicle alternatively use one of your preferred delivery methods. Note: All courier deliveries require a signature as proof of delivery so please choose an address where someone is likely to be during the day i.e. work address.
How long will delivery take?
You have a variety of options available at the ordering stage as mentioned above in what delivery options are avalible? But we'll work as quickly as you want us to. Each item has a guaranteed fast turnaround - add your desired product to your basket and the turnaround options will automatically become available. Choose the service level you need, which sets how quickly we work - our Next Day Service is fastest. If you're not in a rush, save money with our Stand By service.
Where do you deliver to?
We can deliver worldwide but our system calculates prices to anywhere in the mainland UK. If you need a delivery further afield, please contact us.
Can I pay extra to get my order faster?
Once your order has started production it may not be possible to speed up the production time. However, if you contact us we can see what we can do but this may incur an additional charge. That we will notify you about prior to making changes.
What happens if I'm not in when the courier tries to deliver?
Our couriers will leave a note to say that they have tried to deliver the package. They will then try to deliver again for the following two days. If they are unable to deliver on the third attempt the package will be returned to us. For which there will be a charge for re-delivery. Please put a delivery address down where someone may likely be i.e. business address etc...
Can I collect my order or arrange for my own courier?
Unfortunately due to the number of orders that we process each day and the automation of our process we are unable to offer collection in person. If you need an alternative courier you will need to call our customer service team and ask for a bespoke quote.
How is my order packaged?
Your order will be despatched in unmarked (blank) boxes. There will be a label affixed with a product title and a quantity per box. Although, it is a requirement of our carrier that a code will appear as the sender on the shipping label.
Where is my order?
From the top right of the Homepage "Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and from here you can track your product. Click the link and you'll see where your consignment is.
Can you send me samples in the post?
Please contact us to request a sample pack.
Not found what you are looking for? Please get in touch with our customer service team.
