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Returns & Refunds FAQ's

Here you can find answers to qustions asked about Whatever your query, we can help. Whether its online ordering, how to set up your print artwork or anything else please have a look at our FAQ's. If you can't find your answer please call our customer service team.

Returns & Refunds FAQ's

Search our FAQ’s below:

From delivery to design, products to packaging.

We hope this gives you the answers you need.

Still have questions? Ask our Customer Service team


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Something is wrong with my order, what should I do?
In the unlikely event that you find something wrong with your order, please contact our customer service team immediately to explain the issue. We will do our best to resolve any issue to your satifaction.

Can I cancel my order?

Our administration and production method is fully automated, so once you've checked out and made payment you order will be start this process. Due to print being manufactured specifically for you it's not possible to cancel your order once your order has started to be printed. Try contacting us to see if there is anything that we can do, note: this may inccur an administration fee.

I've noticed a mistake can I change my order?

Please check your design throughly before you upload your artwork. Check spelling, telephone numbers, dates, times, addresses, prices, image resoultion etc... In order to keep prices to a minimum we use a fully automated process so you will be the only human eyes checking the artwork and we wouldn't know if it was right or wrong.

If you spot an erroer after you've ordered, then the likelihood is that we won't be able to change it. Contact us immediately and we can see what we can do. 


Still have questions? 

Customer Service
Monday to Friday 

8:30am to 5:30pm
0845 2993 923