Here you can find answers to qustions asked about PrintUK.com. Whatever your query, we can help. Whether its online ordering, how to set up your print artwork or anything else please have a look at our FAQ's. If you can't find your answer please call our customer service team.
How can I pay?
Once you have choosen your product, quantity and delivery time you will be directed to an artwork upload page once you have completed that stage a secure payments page will appear and you will have a variety of payment choices. You can pay securely online via our payment partners, Stripe use your debit card and pay by Visa Debit, Maestro, Solo or Visa Electron. We also accept Mastercard, Visa and American Express with a surcharge. If you'd like to pay offline please contact us and we can get that sorted for you. Please note that we won't start work on your order until payment is received and cleared.
I am unsure about invoices and payments. What should I do?
If you are unsure about payments or invoices or would like some clarification then please get in touch with our customer service team. If you need copies of your invoice or print outs please 'Sign in' to your account and on your dashboard there is a tab called 'invoices' from here you can print out your invoices from current and previously ordered jobs.
How do I get my Invoice/VAT Invoice?
We will automatically email your VAT invoice once you have placed your order. If you want your invoice to go to a different email address simiply sign into your dashboard and click on the 'My Details' tab to change the invoice email address. To get copies of invoices, "Sign in" to your account and click the "Invoices" tab at the top of the screen.
Can I pay with cash or cheque?
Via our website PrintUK.com we only accept payment by debit or credit card. If you are a Limited Company, a Local Authority, Government or Large Organisation, contact us for details of our Credit Account terms. Or if you would like to pay via bank transfer, cash or cheque please contact us and we can get payment sorted, note: we will not commence with printing prior to payment.
Is my payment secure?
All online payments are made via Stripe's secure payment server. Stripe one of the UK's leading online payment provider. Please note that Stripe nor Paypal never divulge your credit/debit card information to anyone, including Print UK. All your payment details are secure and are not operated by Print UK but by the merchant banks themselves.
Should I be charged VAT?
All our prices shown exclude VAT because the majority of our sales are business to business. Where applicable we will add VAT to your order at the current rate. Many print items are VAT exempt.
Leaflets & Flyers tend to be zero rated VAT but there are a few exceptions:
VAT is chargeable if the Flyer or Leaflet is designed to be written on.
VAT is chargeable if the Flyer or Leaflet is used to obtain a discount for goods and services i.e. 15% Off Electronics with this Flyer.
VAT is chargeable if the Flyer or Leaflet is used for admission purposes i.e. club openings.
I'm VAT exempt, what should I do?
If you are a registered charity or have VAT Exempt status, please contact us before you place your order, as we may need to sort payment offline and take down your VAT registered number.
