• Help & FAQ's

Order FAQ's

Here you can find answers to questions asked about PrintUK.com. Whatever your query, we can help. Whether its online ordering, how to set up your print artwork or anything else please have a look at our FAQ's. If you can't find your answer please call our customer service team.

How do I place an order?

The easiest way to order is though the website.
Choose the product you would like from a variety of places: either under the instant prices section or the products drop down tab or on the homepage graphics or choose from one of our design templates.

Choose the specifications you require and click on the price.
upload your artwork or design a print template online.

You can upload your artwork instantaneously. Once you have ordered you can re-order at the touch of a button and keep track of all your orders, artwork and invoices through your online dashboard account.

How do I send in artwork?

The easiest way to send us your artwork is to upload it online via our system which will automatically pre-flight check your artwork and make any necessary minor amends. If there are issues with your artwork we will get in touch with you to discuss a solution. If the file is to large then please contact us and we can organise a way for you to send it over.

What program should I use to produce my artwork?

There are lots of software packages available to create artwork such as the Adobe Creative suite (Photoshop, InDesign and Illustrator) If you don’t have access to these system then it is possible to create artwork in Microsoft publisher or word. But for ease it might be worth using our online print design templates.

I want to upload a file to print - how do I set it up?

Whatever your print and design experience, please make sure that you take the time to read the file supply guide in full before you start designing. It’s the best way to ensure that you don’t suffer any unnecessary delays and costs. Also to help you create perfect artwork we have a selection of guides, templates and our free to use artwork checking service.
The best way to supply your artwork is in PDF format.
Checklist Below:

Format PDF
Bleed - 3mm
Safe Zone - 3mm
Resolution - 300dpi
Font - Embedded/Curves
No Printer Marks/Colour Bars
Note: RGB & Pantones will be converted to CMYK which may affect the colours.

What if my file is too big to upload?

Please contact us and we can accept files via a shared Dropbox folder, FTP server, Wetranser or MailBigFile. Get in contact and we can arrange the file transfer.

Can I split a quantity with different artwork?

Our quantities and prices are based on one design. If you have multiple designs just add a quantity for each one to the basket and we will combine the delivery cost to keep the price to a minimum.

How do I get help with placing an order?

Please read our online help and Frequently Asked Questions. If you can't find what you're looking for, contact us and we will sort you out. Try our Live Chat Support system and we can talk you through every step of the way.

What is the latest time I can place an order?

You can place an order 24 hours a day through our website www.PrintUK.com , but only orders where artwork has been approved before 10am Monday to Friday will be available to be dispatched the next working day.

What happens after I place my order?

Leave the rest up to us. You can track your order on your dashboard. We will check your artwork for any set up issues. Then because we have an automated process we will email you when we despatch your order.

I've left it to the last second - can you still deliver?

We offer a 24hr despatch option on a lot of our products particularly the popular ones. Choose our ‘Next Day’ service. The price will adapt to changes in the turnaround times. If you are worried then please give us a call and we will see what we can do.

I'm not 100% about my files, can you check them for me?

We will run your artwork through our FileCheck pre-flighting software and any minor amends we will change automatically but if we do find any issues we will contact you and ask you to make the necessary amends.

How do I change my order?

Once you've checked out, your order will begin our automated production process. It is usually not possible to make changes to it once we've begun. Please contact us for advice and we’ll see what we can do.

How do I check my order status?

"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to.

What if I'm not happy with my order?

Please contact us quickly and let us know what's up. We'll do our best to put things right.

Can I order a (free) sample?

Please contact us and let us know what you'd like a sample of and we'd be delighted to pop some in the post to you.

What happens if my order is late?

Whatever your deadline, we'll help you meet it. If it is time critical we would reccomend you choose the shortest turnaround possible. But you are covered by our Delivery Principle. In the unlikely event that your product doesn't arrive on the specified date please contact us as soon as possible.